FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our printed clothing, accessories, and gifts, including custom orders. If you don’t see your question, feel free to contact us!
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1. Orders & Payments
Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and payment information.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment methods.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so modifications or cancellations are only possible within the first 24 hours after purchase. Contact us as soon as possible for any changes.
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2. Custom Orders
Q: How do I place a custom order?
A: Simply contact us with your design idea, preferred product (T-shirt, hoodie, mug, etc.) by submitting your request on our main menu page Custom Print or create your design using our web site constructor. Add any specific details and product name and type you want to customize. We’ll confirm the design, price, and estimated production time before processing your order.
Q: Can I upload my own design?
A: Yes! You can send us your artwork, logo, or text, and we’ll print it on your chosen product. Personalization supports custom design with photos text or both . Please ensure your design is high-resolution (300 DPI) and in PNG, JPEG, or SVG format for the best quality.
Q: Can I create a design by myself ?
Yes! You can create your own design with photos, text, or both . Please include all the details in the form below the product which you want to personalize.
Q: Do you offer design assistance?
A: Yes! If you need help refining your design, we can assist with minor adjustments like resizing, color correction, and background removal. If you want a graphic design we can offer for additional cost .
Q: Is there a minimum order quantity for custom prints?
A: No! We accept single custom orders as well as bulk orders. Discounts are available for larger quantities.
Q: Can I return or exchange a custom order?
A: Since custom products are made specifically for you, we do not accept returns or exchanges unless there is a defect or error on our part. Please double-check your design before finalizing the order.
Q: Do you offer bulk discounts for custom orders?
A: Yes! We offer special pricing for bulk orders. Contact us with the quantity and design details, and we’ll provide a custom quote.
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3. Shipping & Delivery
Q: Where do you ship to?
A: We ship worldwide! Shipping times and rates vary depending on your location. Please check our Shipping policy for more info .
Q: How long does shipping take?
A: Estimated shipping times:
• USA & Canada: 5–15 business days
• Europe: 2–10 business days
• Rest of the world: 7-30 business days
Order processing times are 2–3 business days before shipment.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use it to track your package online.
Q: Do you offer express shipping?
A: Yes! Expedited shipping options are available at checkout for faster delivery.
Q: How long does it take to produce a custom order?
A: Custom orders typically take 3-5 business days to produce, depending on the complexity of the design and product availability.
Q: Do you offer rush orders?
A: Yes! If you need your order urgently, we offer expedited production and shipping at an additional cost. Contact us before placing your order to confirm availability.
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4. Returns & Exchanges
Q: What is your return policy?
A: We accept returns and exchanges within 14 days of receiving your order. Items must be unused, in original packaging, and in resellable condition. Read more on our Return policy page .
Q: How do I start a return or exchange?
A: Contact our support team with your order number and reason for return. We’ll provide instructions on how to proceed.
Q: Do you offer refunds?
A: Yes, refunds are issued once the returned item is received and inspected. Shipping costs are non-refundable.
Q: What if I receive a defective or incorrect item?
A: If your order arrives damaged, misprinted, or incorrect, contact us within 7 days of delivery with photos, and we’ll send a replacement or issue a refund.
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5. Products & Materials
Q: What materials do you use for your clothing and accessories?
A: Our apparel is made from high-quality cotton, organic fabrics, and eco-friendly materialswhenever possible. We use long-lasting, non-toxic inks for printing.
Q: Will the print fade after washing?
A: No, our high-quality printing process ensures durability. Follow the care instructions to keep your prints looking fresh.
Q: Can I request a custom design for a specific fabric or product?
A: Yes! We offer custom designs on T-shirts, hoodies, mugs, tote bags, and more. Contact us to check availability for your specific request.
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5. Gift Wrapping & Packaging
Q: Do you offer gift wrapping?
A: Yes! We offer a custom wrapping along with a gift message if needed . You can sand us the details along with your custom request .
Q: Can I send a gift directly to the recipient?
A: Absolutely! Simply enter the recipient’s address at checkout, and we’ll ship the package directly to them.
Q: Do you include pricing information in gift orders?
A: No, we do not include invoices or receipts in gift-wrapped orders, so the recipient won’t see the price.
7. Contact & Support
Q: How can I contact you?
A: You can reach us via:
• Email: myshop2957@yahoo.com
• Instagram/TikTok: @Secondskin_store_
Q: What are your customer service hours?
A: We are available Monday–Friday, 9 AM – 7 PM (CET) and respond within 24 hours.
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Still have questions? Contact us, and we’ll be happy to help!